Thursday, September 4, 2014

Why Today’s PR Agencies Need Smart Content Bureaus

When I started in PR circa 1995, the word byline was a “bad” almost four-letter word. I will never forget the disdain on the other side of the phone when I tried to discuss why XYZ CEO had something interesting to say. 

CMOs wanted their CEOs voice out in the media, yet when you pitched a reporter on the concept of a CEO thought leadership byline series it was frowned upon.

Well, the business of journalism sure has evolved.

Journalism continues to change, and the traditional model has changed too (we all know this). Many publications no longer employ full-time writers the way they used to, and numerous journalists are moving to content development roles at companies and PR agencies.

Dan Lyons, who used to write for Newsweek, made the transition to an in-house content position at HubSpot. Lyons mentioned in his introductory article for HubSpot that one of the reasons he left was because of a broken revenue model which heavily relied on advertising to be profitable. He argues that instead of changing to a new business model, media companies continued wasting time and effort on fixing a flawed system.

A few other renowned journalists who come to mind who also left long-standing journalist careers for the marketing department of a major corporation or PR firm are Michael Hickins, who moved from the Wall Street Journal to Oracle, and Elinor Mills, who left prominent industry publications such as AP, Reuters and IDG to head up Content and Media Strategy at the Bay Area PR firm Bateman Group.

The reality is that journalism is here to stay, but it has changed. And the change within journalism – blogs, linkbacks, SEO, click-through, etc. — have driven the need for content, more content and even more content.

The byline or “contributed thought leadership piece” is now a key lynchpin to driving the ongoing need for content demanded by readers’ huge appetites. Publications are now starved for content and reports are pushed to publish – the appetite is insatiable and only getting bigger.

In steps the importance of a smart content bureau at PR firms.

From blogs and bylines to research papers and survey data, PR agencies need to develop smart content. This goes way beyond driving a CEO point-of-view within the marketplace. News outlets are increasingly dependent on contributed content to support the Las Vegas buffet desire and need for online content.

Here at BOCA, we recognized this trend in 2007. When I personally founded this company I kicked it off with a dedicated senior writer and a formalized content bureau. Now, we have four full-time content writers on staff and our first ever-writing intern (very exciting).  I am incredibly proud of our content bureau and our team within it and I expect it to keep growing. 

I could go on another tangent about why the traditional PR agency model is also broken and why agencies that have “real” content bureaus will succeed, but I will keep that for another post. 
 
-Kathleen Shanahan

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